5 Fundamental Truths of Web Analytics to follow

Bharath BhushanBlog

5 fundamental truths of web analytics to follow

  • Focus also on People and process, not just on technology,

It is not only important to know which analytics tool is your best match, it is also vital to know when to bring in a team to handle the digital analytics. Carefully choosing an efficient team and then assign designated hob to each person will make your work that much easier.

For example, your digital marketing manager would be focusing on the metrics of your campaign, like the total number of visits user behaviour, the total number of successful conversions, the number of new visitors visiting your site as well as the number of returning visitors visiting your website, and so on.

Your support manager on the other hand, will be more interested in finding out if the visitors who were looking for support were successfully dealt with. Whether all their queries were successfully answered and issues successfully resolved. They would be interested in finding out whether the grievances were met with effectively and how much time did the resolution take.  

Naturally, each and every person of the team has vital role to play, therefore remember to take time to carefully develop the team and they nurture the team the best you can.

  • Segmentation

Today, data is not limited to just the number of page views. Today’s analytics platforms allow us to go much beyond the simplistic page hit numbers and really provide us a richer and more detailed data and patterns.

Visitor segmentation allows you to quickly view the buyer and non-buyer behaviours, categorize contents according to their asset types, measure the consumption of both the gated and ungated consumption which allows you to easily run an in-depth analysis.

There are many more ways you can segment your data to gain a more detailed perspective on your visitors. Just find the one that best fits your needs.

  • It’s all about the visitors now and not the visits

Gone are the days of focusing on the data based on visits only. Today analytics are more focused on examining the whole user experience and user cycle.

Data like where the visitor came from, how they behaved while on your page, what course of action they took while they were on your website, where they spent maximum amount of time, how many resulted in actual conversions and sales and which page resulted in maximum exits, helps you understand your audience better and allows you to tailor your strategies to maintain interactions with your visitors throughout the buying cycle.

For the experts out there, generating new leads based on these data is as easy as anything these days.

  • Optimize that, which matters the most

Put into place a strategy that allows you to measure how people behave and interact across the different devices and channels. For example, how a visitor interacts with your business when they come to your site via mobile phones, websites etc. and how they interact with your business overall.

  • Gathering insights is not possible in a vacuum

You need to be consistently gather, analyse and report data to maximize your success. It is a process that you need to commit to and stick to a list of priorities and a measurement. Go through the data you collect regularly. Be sure that you implement your analytics in-line with the latest changes which comes with the continuous evolving of the websites and mobile apps. Move to automated reporting from manual reporting to maximize your outcome and minimize your frustration.

Leverage on data visualization tool like, Tableau, and enable a clear path of insights for your stakeholders.

Summary

It is quite clear from the above discussion that if you are ignoring web analytics you are missing out on a great deal of conversion rates for your website. If you aren’t using web analytics there is no way on earth of knowing if your marketing strategy is working, whether or not you are moving closer to your desired goal. So don’t fumble in the dark. Choose the web analytics that best suits your goal and sit back and relax. You will shine like a star in no time.

Importance of Web Analytics to Online Marketing

Bharath BhushanBlog,

Irrespective of the type of website you have, a storefront, an informational or a little-bit-of-both type, web analytics is crucial in determining whether you are achieving your goals or not. Web analytics can also guide you towards your future development and ensure a constant success in all your web strategies.

Although internet marketing is much more than just emails, to track the progress of your email marketing strategy, a number of helpful metrics can be provided by your email service provider.

What is web analytics?

The fact that customers have the option of taking numerous other paths to reach your website, paths like search engine results, pop up ads, ads in the forms of banners, links that are found on social media sites, etc., makes it crucial for you to track every bit of your customer’s behaviour to understand what works for you and what doesn’t.

You need a tool that lets you track where your web traffic is coming from. What are the kinds of blog posts, the topics, the pages that are diverting the maximum amount of traffic to your website? You also need to know what is the best day and time when traffic is typically the maximum on your website. What are the typical keywords that people type into search engines that drive them to your website? Web analytics tools lets you keep a track on all of this and also how the leads are converting to actual buyers.

This information is vital in helping you marketing strategies be a success. The data gathered by web analytics can help you identify and choose the best strategy that works for you, the best day and they best time to leverage maximum success out of your marketing strategies.

Web analytics can also help you generate new leads and target new markets that might not have occurred to you otherwise.

Ignoring web analytics is like throwing away your opportunities to improve and develop the true potential of your website and also to let go of your chance to expand, focus and develop your business to best meet your target market.

There are equally vast numbers of web analytics providers that you can choose from to help you achieve this goal. So far, Google analytics is the largest provider of web analytics out there which offers a vast number of services yet is absolutely free. You can choose from the vast number of providers apart from Google, that you can buy for a basic annual subscription too. Irrespective of the provider you choose for yourself, you need to have the basic idea of the types of information that are available for you.

On-site analytics

The way your customers behave while they are on your website is referred to as On-site analytics. On-site analytics lets you track how are the users navigating your website, which are the pages that are visited more often than others, are there too many exits after a particular page? How long do visitors stay on your site, how many of these footfalls result into actual conversions or purchases?

The ability to focus on every customer individually is one of the most convenient and useful features offered by web analytics. For example, you can track users behaviours and compare the data between the users who actually ended up making a successful purchase as opposed to the ones who didn’t. It can also help you track the difference in behaviours between the users who make substantial purchases versus the ones who make small ones.

It must be remembered at all times that your ultimate goal is to make successful sales and conversions and not merely increasing web traffic. On-site analytics therefore helps you track what is working for your website and what is not, to determine what is actually the feature/s that is actually driving in revenue and what aren’t.

Off-Site analytics

To understand what your customers are doing while they are on your website, you first need to drive them to your website. You need to use different forms of online advertising, email campaigns, and lot more to lure your audience to your website. Off-site analytics tools will help you track your progress and understand which efforts worked the best for you and which ones didn’t.

Understanding the source of your website traffic is vital. The main purpose of web analytics is to find out how much of your traffic is coming from where – for example, whether they are coming via search engine hit, your banner ads, bookmarks, etc.

A good analytic tool will provide you with a detailed report of which term lead to the maximum number of footfalls to your website when searched, which advertisement drove the maximum amount of visitors to your website and which social media was responsible for leading the maximum number of clicks on your banner ad.

The more organized and efficient your web analytic tool is, the more accurately and quickly it tracks the effectiveness of your marketing campaigns. Even the most basic tools provide you with information that is almost in real time.

The most vital part of your marketing strategy are online marketing and mobile marketing. It’s a long established fact that good web analytics can help your marketing strategies in the age where new media channels are evolving rapidly and are fast becoming the need of the hour. Choosing just the right tool that matches your business needs will pay you back in fat money.

What is the most important Data?

Depending on your business type, and the goal you are aiming to achieve, the following data should be looked out for,

  1. Page Views
  2. Amount of time spent on your site
  3. Downloads
  4. Click path
  5. Click map
  6. Referral websites
  7. Referral search engines
  8. Direct visits
  9. Offline campaigns and dedicated URLs
  10. Tracked links and online campaigns
  11. Keywords
  12. Visitor’s geography
  13. New visitors
  14. Returning visitors
  15. Conversions and successful sales
  16. Number of exits
  17. A/B testing to see which page converts better

3 key things Web analytics helps you do

  1. Measure

Web analytics makes it easier and possible for you to measure success the way you would measure a projects that has a target of set goals.

The amount of footfall is the key and the more traffic you can drive to your website the closer you are to achieving your desired goals.

It allows you to measure the success of your online campaigns and the number of footfall falling on your website because of this which ultimately helps you decide which would be the best strategies to adopt for achieving success.

  1. Adapt

Once you learn to measure successfully the failures and successes of your website, and have set your goals, you will be able to identify the best ways to improve your website to help you on the path of successfully achieving those goals.

The data provided by your analytics can be used to adapt to the latest technologies by observing the latest trends and gadgets that your visitors are visiting from. It helps you to figure out the best device to target your marketing strategies on by helping you gather information on which devices are you getting maximum traffic through. This will in-turn let you optimize your website according to that device.

  1. Develop

Your online strategy can have certain bits of analytical data built into them which will allow you to develop and effective marketing strategy.

The most important of these should be your site’s referrals that are driving traffic to your website. This will help you to assess where your visitors are coming from apart from the SEO you have, and allows you to understand the impact it has on your website.

Once you have this information you can optimize your website by building stronger links, better posts, stronger rapport with external partners and everything else that is affecting the footfall to your website in the most positive way.

It can also help you figure out the pages and content that proved to be the most popular so that you can develop a stronger digital strategy with these pages and contents.

Web analytics can also tell you which regions give you the maximum number of visitors which in-turn opens up new platforms for you to generate new leads and possibilities for your business. If you could tailor your strategies according to the regional needs of the area, you are looking at a possible market for yourself.

The Top 10 Best Digital Web Analytics Tools

Bharath BhushanUncategorized

The Top 10 Best Digital Web Analytics Tools 2016!

Trying to know your Web visitors can be a bit, well, confusing. Each and every specific visitor brings his own set of data that has to be collected, measured, analyzed and reported. If you don’t know what you’re looking at, it can feel a bit like being handed a Rubik’s Cube.

These free and paid tools allow you to track what keywords are sending you traffic, what keywords are profitable, and what keywords lose money. As soon as you start tracking results your campaigns get more efficient because you start focusing on the results.

Tracking where you already rank does not alert you to potential areas of opportunity that you have not yet focused on, but if you track conversions you know what those keywords are worth, and it is easier to rank for keywords related to words you already rank well for than it is to rank for a whole new basket of keywords.

While analytics are a must for any Internet marketer, it can be a bit daunting to know exactly which tool to use in order to track your results.

Here are some of the top 10 tools that you can use to gain more understanding about your website traffic.

Google Analytics

Is a very useful free tool for tracking site statistics. You get to see what keywords are bringing the most visitors to your pages and what aspects of your designs are turning them off. I use it to see which attorneys at our firm have the richest SEO, what practice groups are found during searches, what blog content is being read and what is being ignored. GA gives us a wonderful breakdown of what content on our site is being read, what is not, how long users are engaged with the content, and how users are finding and accessing our content.

Google Analytics Pros

It effectively identifies what pages on your site are generating your web traffic.

It does a good job of telling you how these users arrived on your site (i.e. search, direct, social media, etc.).

It exports data really well, so you can support and defend your communications and marketing strategies.

Google Analytics Cons

I was bummed that they moved some of the functions (keyword data, etc.) over to Google Webmaster tools. (On the bright side, this has prompted me to become more familiar with Google Search Console.)

A lot of functions are right there. But it’s hard to tell which functions are most important or what they offer.

Perhaps this is related to number 2, but the UX is fairly intimidating. All of these tools and subsets of tools are right in front of you, and it’s difficult to understand what ones are the most important. A simpler, streamlined format might be a better approach.

Clicky 

There are no special resources needed to use Clicky – it works well for all the sites, providing up to date metrics on visitors and actions. It started out as analytics particularly suited to bloggers and it’s still very strong there, but I believe it can work in a wide range of scenarios as well.

Clicky Pros

  • Clicky wins out because it’s extremely user-friendly and even a novice can quickly understand how to configure it to get meaningful data.
  • If you’re managing multiple sites, the ease of copying your favorite dashboard views to another site is another big plus.
  • And the bounce rate metric is different from any other I’ve seen – really great for tracking blog visitors who may look at a single article before going elsewhere.

Clicky Cons

It’s hard to find a negative feature about Clicky, but if I must pick one, it would be the fact that some reports are only available for limited periods, which means you can’t get a one year overview of all aspects of your site. That’s just nitpicking, though, as what Clicky offers is more than enough for most people. 

KISSmetrics!

If you have a mobile or web application you MUST use this software to see how your users are using your product. I don’t have any experience with e-commerce sites, but I can imagine it must be awesome to see how much revenue a newsletter generates, and how your different segments are performing. Kissmetrics is used by marketing, sales and product development. When we first started using it, we got a lot of insights into how our users were using our product.

Kissmetrics Pros

  • The more events you track and properties you send along, the more you can see how specific users use your product/service. The user based timeline gives you a perfect start point to get in touch with users, because you can see where they get stuck.
  • Tracking your traffic sources and how they influence conversions is awesome. You can get a perfect view of how much a traffic source contributes to revenue.
  • Funnel reports give you more insights into micro and macro conversion steps and give you actionable data to work with.
  • Customer support!

Kissmetrics Cons

  • Integrations with CRM
  • Google Mobile Ads tracking (we’re driving signups through mobile display ads to our app on Google play, and cannot identify traffic source in KM). Mobile search and desktop ads are tracked perfectly
  • Mail integration to send e-mails from KM to users

Crazy Egg 

Crazy Egg is great if you have static content and want to be able to easily set up heatmaps and scrollmaps to see how people interact with your webpages across different devices types. Straightforward and reliable.

In circumstances when you want fast turnarounds, Crazy Egg isn’t the right tool as the visualisations often take the better part of a day to generate. It also doesn’t perform well if your site has dynamic content – either AJAX-driven or dynamically expanding.

Crazy Egg Pros

  • Provides heatmaps that shows you the elements on your site that are and aren’t performing well.
  • Provides scrollmaps so you can see how far down a page users are scrolling and which content never gets seen.
  • Screenshots show you how your website looks across a variety of different devices.
  • Provides a type of clickmap called confetti that enables you visualise clicks by segments – device, new/returning visitors, campaigns and other metrics.

Crazy Egg Cons

  • Visualisations are limited – CrazyEgg doesn’t offer attention maps or mousemove maps like some products.
  • Screenshots can take the better part of a day to generate. If you’ve got large traffic and want quick insights, CrazyEgg isn’t the right tool.
  • No automation – if you want to run a set of heatmaps regularly to keep track of frequently changing content, this needs to be done manually.
  • No integrations with A/B testing tools, which would be very helpful.
  • Customer support experiences haven’t been great. All requests seem to be managed by one person, who isn’t interested in helping fix bugs and is generally unhelpful.

Piwik Analytics

This software can be installed manually or via a third party installer. Those less happy with coding may prefer to check availability of Piwik via the web host before choosing it as a preferred option. That aside, the important issue when choosing any analytics package is whether it tracks the range of data that you need. Piwik is very rich in this respect.

Piwik Pros

  • One of Piwik’s strengths is the provision of customizable widgets for different bits of analytics data. The ability to add and remove them, change dates and more makes this a flexible way to visualize data.
  • The visitor log section is also rich, providing date, keywords, actions and more in a single table, which makes it easy to identify your most effective content.
  • And the visitor actions table includes both bounce rate and time on site, so you can quickly tell which pages have the most engagement.
  • Data display is a strength for Piwik, as you have access to overview charts while simultaneously being able to drill deeper.

Piwik Cons

  • My impression is that you can do more with goals in other analytics packages, though the basic functionality works well in Piwik.
  • The WordPressintegration can be buggy. Though it worked well most of the time, in one case I had to remove the Piwik code to fix a site error.

Adobe Analytics

Adobe Analytics is well-suited for quick analysis of our website/mobile app especially at a summarized level. Where we start using other tools is when we have to get really granular, such as at a single customer level, though this is partly a product of how our pages are tagged.

Adobe Analytics Pros

  • Next Page Flow reports provide a quick and easy way to see what path customers are taking on the website.
  • The flexibility that creating segments gives the user for analysis purposes is great. A lot of insights can be generated when different segments are compared.
  • The web interface allows for users to quickly pick up on how to use Adobe Analytics, which is a huge advantage over just pointing people to where the raw data can be found since middle management and executives shouldn’t be spending time coding and trying to get the data into a visually useful format.

Adobe Analytics Cons

  • Because it is a web interface, sometimes it’s just slow. This could be on the user’s side, or on Adobe’s side, but it does get annoying when reports or dashboards take a long time to load.
  • A lot of the things I use AA for I learned myself as it was pretty intuitive, but there are many other features that I didn’t really understand what they were for or how to utilize them.

Mixpanel Analytics

Mixpanel provides a great way to track web site visitors and allows you to segment users based on where they came from and the actions they took on your site. It would be great to be able to visualize more than three months of your data.

Mixpanel Pros

  • Funnels feature – it allows us to easily track if users are using our website in the way we intended them to. It’s very simple to create a funnel on Mixpanel and it’s easy to visualize the funnel with the Mixpanel interface. We often use the funnels feature to help us increase conversions on our site.
  • Segmentation feature – it allows us to segment our users based on where they came from and the actions they took on our site. For example, we often use the segmentation feature to track where our users are coming from by segmenting by utm parameters, initial referring domain, city, etc. Mixpanel also has a great interface for segmentation, allowing us to visualize the data in different types of graphs and time frames.
  • Explore feature – we can create profiles on Mixpanel for each of our users. This is very helpful when we support a customer; we can quickly view their Mixpanel profile to understand what actions they took on the website, what device they are using, when they first joined the website, etc. which helps us better support our users.

Mixpanel Cons

  • Mixpanel restricts the time frame of how you can visualize your data in the Funnels, Segmentation and Retention features. For example, when you view your unique data in the Funnels and Segmentation features, you can only visualize your data for a maximum of a 3 month time frame. This makes it frustrating when you want to visualize your data for more than a 3 month time frame and requires you to manually add the time frames together. Furthermore, the Retention feature only allows you to measure the retention of a user for a maximum of 1 year.
  • The notification feature allows you to send notifications only based on ‘people’ properties. It would be very helpful if Mixpanel allowed us to send notifications based on the ‘events’ users took on the website.

Webtrends Analytics

Webtrends Analytics is great at showing increasing or decreasing usage month over month and showing what pages of the web site are getting the most usage. However, for Webtrends on Premises, memory usage is a big problem and there doesn’t seem to be an upgrade path for Webtrends on Premises.

Webtrends Analytics Pros

  • In terms of simple web site usage, Webtrends is excellent at showing increasing or decreasing usage month over month.
  • Webtrends is very good at showing what pages of the web site are getting the most usage, what are the most successful downloads
  • Webtrends is also very good at showing the geographic location of the clients. It is pretty good at showing what organizations the clients belong to as well.

Webtrends Analytics Cons

  • For Webtrends on Premises, Memory usage is a big problem. And even powerful servers with copious amounts of physical memory – does not help for Webtrends
  • There doesn’t seem to be an upgrade path for Webtrends on Premises. It is stuck at version 9.2b, and there are currently no plans to upgrade. Companies that want the latest features must instead use the hosted version, Webtrends on Demand. Companies may save on salaries, but they will need to pay Webtrends lots of money, if they are big users of the software.
  • Webtrends for SharePoint requires a Professional Services contract to do properly – Webtrends does not share the documentation. Some of the other add-ons have the same, or similar, issue.

ClickTale

ClickTale provides additional heat map capabilities to Crazy Egg heat maps such as scroll reach, mouse movements, clicks and a summary report. The ability to watch visitor recordings for certain visitor segments is also invaluable. The tool also makes it very easy to build and segment conversion funnels. Education is required to get the full value.

ClickTale Pros

  • Heat Maps – we used and liked CrazyEgg in the past, and it was a cheaper tool that was easy to use. ClickTale gives us additional capabilities with better data about scroll reach, mouse movements, clicks and a summary report that shows what parts of our pages are getting attention. A product manager asked us yesterday for insights on how his product page was performing, and we were easily able to send him the reports in the heat map section.
  • Visitor recordings – We get good data on our website using analytics tools like GA, HubSpotand ClickTale, but it is very helpful to watch actual visitor recordings for certain visitor segments. If we add a new page or new feature to our website and notice a trend, we can easily drill down and watch visitors and see how they are interacting with the page.
  • Conversion funnels – We do a lot of our analysis in Google Analyticsand you can set up conversion funnels in GA if you know how to do it. The problem is you can’t segment the data and the aggregated data is not as helpful. ClickTale makes it very simple to do conversion funnels, and you can segment them with just a few clicks.

ClickTale Cons

  • Education – there is a ton of data available in ClickTale, but unless you know what you are doing, it provides little insight to the business. You can’t simply send executives heat maps, conversion funnels, or visitor recordings and expect them to know what to do with the data. I recommend they make a serious investment in education for end-users so that companies can get the full value out of the data the tool can provide.
  • Set up – The set up can be easy for ClickTale, but ours was more difficult because of our CMS, use of HubSpot forms and CTAs, and our extensive use of GA. Getting all of that to work together is not always straightforward, and we had a difficult time getting it all set up. I recommend ClickTale make some investment in better tools to help customers get set up. They may have done that over the past 10 months since our initial setup.

Go Squared

GoSquared provides great real-time statistics and trends and allows us to see current trends and product engagement. The interface is easy to use and understand. It would be great to be able to get historical data. .

GoSquared is used by our representatives to easily connect and track our customer for our energy trading portal. It allows us to see our customers interest and therefore allows us to provide better and faster service to them. Our system needs to be fast and responsive, so does our analytic system, and GoSquared delivers this by providing real time information.

GoSquared Pros

  • Provides real-time statistics and trends which is invaluable to representative to establish solid connections with our customers
  • Allows us to see current trends and product engagement. Also allows us to compare unique visitor counts with relevant dates.
  • You can go big as you need, and pay as you need with instantly upgradable and affordable plans.
  • Customizable dashboard is a great add-on for representatives to remove screen clutter and have clean information
  • You can always directly communicate with your customers by integrating another component to your site.

GoSquared Cons

It would be better if it would have some kind of history, so we can dig further information.

This are the genuine reviews from the web analytics industry experts who have hands on experience with on the above mentioned tools! 

Source and Pros & Cons : Internet – trustradius.com